All

All purchasable research papers can be found here
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Are Analysts Still the Experts?
£10.99 -
A Guide to Self Help Portals
£10.99 -
Incident Management: A Guide
£10.99 -
Configuration Management: A Guide
£10.99
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The Cost of Going Green: Green IT and the Service Desk
£10.99 -
The Top 10 Killer Metrics
£10.99 -
Is Twitter a Viable Customer Service Tool?
£10.99 -
New Tools and Technologies for your Service Desk
£10.99
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Recruitment and Retention
£10.99

